Privacy Policy

Introduction

GlamHub Nigeria ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").

This policy complies with the Nigeria Data Protection Regulation (NDPR) and other applicable data protection laws. By using our Services, you consent to the data practices described in this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account (name, email address, phone number)
• Complete your profile (profile photo, location, preferences)
• Book services (payment information, booking history)
• Contact customer support
• Participate in promotions or surveys

Automatically Collected Information

When you access our Services, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks)
• Location data (with your permission) to show nearby services
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related confirmations
• Match you with suitable service providers
• Send transactional messages (booking confirmations, reminders)
• Send marketing communications (with your consent)
• Respond to your comments and questions
• Protect against fraud and unauthorized transactions
• Comply with legal obligations

Sharing Your Information

We may share your information with:

Service Providers (Partners)

When you book a service, we share necessary information (your name, contact details, and service requirements) with the Partner to fulfill your booking.

Third-Party Service Providers

We engage trusted third parties to perform functions on our behalf:

• Payment processors (Paystack, Flutterwave)
• SMS and email delivery services
• Cloud hosting providers
• Analytics providers

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers hosted within Nigeria
• Regular security assessments
• Restricted access to personal data (employees only on need-to-know basis)

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Data Protection Rights

Under the NDPR, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing for direct marketing

To exercise these rights, please contact us at privacy@glamhub.ng. We will respond within 30 days of receiving your request.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings, though disabling cookies may limit your use of certain features.

Types of cookies we use:

• Essential: Required for the platform to function
• Functional: Remember your preferences
• Analytics: Help us understand how users interact with our site
• Marketing: Used to deliver relevant advertisements

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Account information: Retained until you delete your account
• Transaction records: Retained for 6 years (legal requirement)
• Marketing data: Retained until you unsubscribe or delete your account
• Usage logs: Retained for 12 months

Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we learn we have collected personal data from a child under 18, we will delete that information immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date." For significant changes, we will provide additional notice (e.g., email notification).

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer: